Exporting your report and formatting

Exporting your report and formatting


Time to read: 2 minutes


Browser:  Chrome (updated version)
Internet Speed: 10 Mbps minimum
Screen size: At least 8.5x11 viewing size (same as piece of paper or larger)
Security Settings: Cookies enabled; pop ups allowed for file downloads 

If having trouble seeing images or videos?  Try these quick fixes

1. Check your browser settings
  1. Enable media permissions:  Go to your browser's site settings and ensure images and javascript are both allowed for otwizard.com
  2. Disable browser extensions: Ad blockers, script blockers, or "reader view" extensions can hid embedded visuals. Try opening OT Wizard in an Incognito/Private window to test. 
  3. Clear cache and cookies: Cached image versions sometimes get stuck.  Clear your cache and then refresh your browser. 
  4. Go to Chrome Settings>Privacy and Security>Third Party Cookies (allow)>Sites Allowed to use 3rd Party Cookies> Add " [*.]otwizard.com " (copy and paste inside the " ")
2. Verify Network and Firewall
Alert
Verify Network and Firewall: School or clinic networks sometimes block YouTube or AWS hosted media by default.  Ask your IT team to whitelist the following otwizard.com, cdn.otwizard.com, aws.amazon.com
3. Check for Pop-Up or Script Blocking
  1. If video preview or Play button doesn't appear then turn off pop up blockers or content filters (especially on Chrome or Safari extenstions)
  2. Reload the page
4. Device Specific Notes
  1. ipad -ensure "low data mode" is off.  Safari must allow cross site tracking for embedded media
  2. Windows PC- Update Chrome.  Outdated versions block embedded content
  3. Mac- Use Chrome. Other browsers don't work as well with OT Wizard. 
5.  Still not seeing anything?
If you still see blank spaces or broken icons:
  1. Try logging out and back in- this resets tokens
  2. take a screenshot of what you see and email support@otwizard.com.  Include your browser, version, device type and whether you are on school/work or home wifi. 
Alert
Some school systems block streaming by default. If you can’t see tutorial videos at work but can at home — you’ve found the culprit. Ask your IT to add OT Wizard to the ‘safe’ media list.


Alert
If your  report won't generate, check pop up blockers and Chrome permissions first- it solves 90% of the magic malfunctions. 

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